Have you ever started a new project in your business only to have a niggling doubt in the back of your mind that you aren't doing the right thing or that you've maybe missed out a key step or component?
Every year there is a new flood of MBA graduates from all of the best business schools on the planet and some of the not so good ones too.
Unfortunately, even although their bank account says that yes, they've paid for the schooling alright and yes there is a nice scroll saying they have their MBA hanging on the wall, the vast majority of MBA or business school graduates are just like most of the rest of society:
The Top 100 Business Schools avoid this piece of critical thinking in their MBA programs, dismissing it as too soft and somewhat less than tangible. Try telling that to Nordstrom. 10 Minute MBA creator John Quinn explains why entrepreneurs and business leaders need to develop their own version of his Theory of Everything
So many businesses seem to be afraid of any interaction with their customers that isn't a simple sale. After sale service and customer relationship development is so poorly planned for and executed in most businesses that it is one of the simplest and powerful strategies you can spend your time working on. Try implementing these 5 ideas in your business and see how they can rapidly improve your performance. And why not share your own ideas and tricks in the comments below?